Terms and Conditions

General Terms and Conditions

We "Rye Cars Ltd" reserve the right to alter or change the terms & conditions of our services stated here at any time. By placing a booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.

References in these Terms to "us" or "we" or "our" or "the Company" refers to Rye Cars Ltd, and references to "you" or "your" or "the Customer" refers to the party making a booking with us or any person acting on their behalf.


The Company shall use all reasonable endeavors to get you to your destination on time, but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service. However, sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on 0207 732 7000 and we will do our best to tell you why your car is late and advise you of the approximate arrival time.

It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections may be missed. Control Room staff may advise on average journey times but the decision and responsibility as to booking time ultimately lie with the Customer.
The Company will endeavor to book details correctly. However, we will not be held responsible for any misunderstandings during telephone bookings between the booking telephonist and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non-arrival due to a canceled booking. Under no circumstances shall the Company be liable (in contract or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.

All luggage or personal possessions are carried entirely at your risk. Drivers are instructed to take lost possessions left in their cars to our head office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.

The Company is an agency for self-employed drivers and therefore will not be held responsible for driver's activities outside our control. The Company passes to drivers personal information of customers to assist in gaining information about a collection of customers and the location of the destination required. Rye Cars Ltd will not be held responsible for the drivers' actions when using this information.

Rye Cars is a booking agency and we sub-contract all journeys to self-employed drivers who own or rent their own transport.
The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.

If you require a receipt for your journey, it will not be subject to VAT unless the driver is subject to VAT. Our current drivers are not. Therefore, any receipt given for cash or credit card payment will not include VAT or have VAT added.

If the car breaks down during your journey the Company will endeavor to arrange an alternative car to complete the journey as soon as practicable.

When a customer desires to travel to a particular place, the driver will unless specifically otherwise instructed by the Company travel by the route which is, in his opinion, the best and most convenient for motoring whether the route is shortest or not, and no allowance will be made to the customer on the ground that the route adopted is not actually the shortest.

The customer shall compensate the Company against all losses, costs, damages, and expenses arising from any act or omission of any passenger in their party.

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our drivers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Maximum Passengers and Bags per vehicle

Saloon- 1-4 passengers, 1-2 suitcases and 2 handbags.
Estate- 1-4 passengers, 3-4 suitcases and 2 handbags.
1-4 passengers, 6 suitcases and 2 handbags.
5 passengers, 2 suitcases and 2 handbags.
6 passengers, 1 suitcase and 2 handbags.
7 seat minibus- 1-7 passengers, 7 suitcases and 4 handbags.
8 seat minibus- 1-8 passengers, 8 suitcases and 2 handbags.

Airport Pickups

In relation to collections from airports/airport pickups; there are 60 minutes of car parking fees included. The Company will allow 60 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 60 minutes plus any additional car parking fees (minus the first 60 minutes).

Changes to the Journey

In the event that the Customer requires the Company during the course of the Original Journey to make an alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then-current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

Increased Charges.

Increased charges may apply over the Christmas and New Year period and during periods of adverse weather or driving conditions.

Waiting/Loading Time

The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time specified by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £20.00 per hour

All telephone calls will be recorded and monitored for training and security purposes.