Terms and Conditions

General Terms and Conditions

We "Rye Cars Ltd" reserve the right to alter or change the terms & conditions of our services stated here at any time. By placing a booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.

References in these Terms to "us" or" we" or "our" or "the Company" refers to Rye Cars Ltd, and references to "you" or "your" or "the Customer" refers to the party making a booking with us or any person acting on their behalf.


The Company shall use all reasonable endeavours to get you to your destination on time but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service. However, sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on 0207 732 7000 and we will do our utmost to tell you why your car is late and advise you of the approximate arrival time.

It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. The Company gives any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time (including but not limited to flight and hotel costs).

All luggage or personal possessions are carried entirely at your risk. Drivers are instructed to take lost possessions left in their cars to our head office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.

The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.

Unless otherwise instructed by the Passenger before the commencement of the Service, routes travelled will (in accordance with road, traffic and weather conditions) be at the driver's discretion.

In the event that the Customer requires the Company during the course of the original Journey to make an alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the original Journey or drop off any passenger(s) at other locations other than specified in the original Journey or to take any variation for the original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then-current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

Maximum Passengers and Bags per vehicle

Saloon- 1-4 passengers, 1-2 suitcases and 2 handbags.
Estate- 1-4 passengers, 3-4 suitcases and 2 handbags.
1-4 passengers, 6 suitcases and 2 handbags.
5 passengers, 2 suitcases and 2 handbags.
6 passengers, 1 suitcase and 2 handbags.
7 seat minibus- 1-7 passengers, 7 suitcases and 4 handbags.
8 seat minibus- 1-8 passengers, 8 suitcases and 2 handbags.

Airport Pickups
In relation to collections from airports/airport pickups; there are 60 minutes of car parking fees included. The Company will allow 60 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 60 minutes plus any additional car parking fees (minus the first 60 minutes).

Additional charges apply for extra services. Extras include airport meet and greet, waiting time, requests for an estate or people carrier, use of mobile phone, parking fees, additional stops, supply of baby seats and optional gratuity. Tariffs are available on request.

Waiting/Loading Time
The Passenger(s) and any Luggage or Personal Items shall be ready for collection at the time stipulated by the Customer when the booking is made. However, the Company will allow 10 minutes for waiting or loading, when picking up Passenger(s). In the event that all booked Passengers have not boarded the vehicle within 10 minutes the Company reserves the right to charge the Customer for the total loading/waiting time (including the first 10 minutes) in accordance with the Price List. In any event the Company reserves the right to terminate the Contract at any time after the first 10 minutes and, in addition to any charge for loading/waiting time, may charge a termination fee in accordance with the Price List for such termination.

The Passenger(s) shall remain responsible at all times for their Luggage & Personal Items and shall ensure that all their Luggage & Personal Items are loaded into the Vehicle prior to commencement of the Service and unloaded from the Vehicle upon completion of the Service. The Company & its sub-contracted drivers accepts no responsibility for any loss of / damage to Luggage & Personal Items or consequential losses arising as a result of Luggage & Personal Items which are not loaded to or unloaded from the Vehicle.
Rye Cars Ltd & its sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.

Commencement and end of Service - Company's Period of Responsibility
The Service shall commence upon the arrival of the Vehicle for collection of the Passenger(s) at the place of collection designated by the Customer.
The Service shall terminate upon delivery of the Passengers at the agreed place of delivery.

The Company will not carry any unaccompanied children under 14 years of age.

The Company will not carry any animals save for Guide Dogs accompanying registered blind Passengers.

Our cancellation charges are as follows:
If you cancel 24 hours or more before the pick-up time, we'll refund the full fare.
If you cancel less than 24 hours before the pick-up time the full fare is retained.
If you need to change or cancel your booking at least 24 hours needs to be given. Any changes with less than 24 hours maybe chargeable

Increased Charges
Increased charges may apply over the Christmas and New Year period and during periods of adverse weather or driving conditions.

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our drivers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Customers will be held responsible for any damage to vehicles, fittings or equipment, through negligence, misconduct or any default of the customer or passenger/s carried therein.

The company reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.

All telephone calls will be recorded and monitored for training and security purposes.